Overview
One shared CloudWA number for clinics. Patients are resolved by phone. If registered in multiple clinics, the bot asks which clinic. After enabling in settings: booking, appointments, dues, treatment plan, and human handoff.
What you get
- Clinic identity from patient phone (not the shared line)
- Disambiguation when the number exists in multiple clinics
- Step-by-step appointment booking to visit confirmation
- Manual takeover from the clinic inbox
- Friendly message when the bot is disabled — no silence
How it works
- 1
Patient messages CloudWA
Same number for every clinic.
- 2
Bot resolves the clinic
One match → continue. Multiple → choose.
- 3
Services menu
Book, appointments, dues, plan, or staff.
- 4
Clinic follow-up
Conversations appear under Patient bot with handoff.
Why clinics care
- Fewer reception calls
- Booking outside clinic hours
- Full control: enable/disable per clinic